Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate in an effective, persuasive and charismatic way. Includes the development of teamwork, collaboration and service orientation. Stimulates negotiation and conflict resolution skills. It takes care of organizational wellbeing and respect for everyone, promoting diversity, equity and inclusion.

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Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Result orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Level:
Basic
Intermediate
Advanced

Online courses:

Know yourself and others to prevent and manage conflicts

Know yourself and others to prevent and manage conflicts

Distinguish the preferences that distinguish people with both sensation and intuition. Distinguish the way of helping others for people who develop both thinking and feeling. Distinguish the preferences of people who use both ju...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h 7m
Level:
Advanced
Conflict management: operational guide for negotiation

Conflict management: operational guide for negotiation

Analyze factors, characteristics and advantages of negotiation, cooperation and conflict. Deepen your examination of the negotiation variables and train your negotiation skills even in complex situations, avoiding the most frequent errors. Metabolisms...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h
Level:
Advanced
Advanced negotiation and conflict management techniques and models

Advanced negotiation and conflict management techniques and models

Analyze advanced negotiation and conflict management techniques and models. Know the BATNA and WATNA strategies to better manage disputes. Analyze characteristics, risks, advantages and disadvantages of negotiation theory, model ...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
43m
Level:
Advanced
Integrative and creative negotiation: advanced course

Integrative and creative negotiation: advanced course

Deepen the elements of creative conflict management, exploring the rules of creative and integrative negotiation. Detect costs and benefits for employees and organizations, public and private. Analyze the factors of negotiation on positions (mono style...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
43m
Level:
Advanced
Recognizing the impacts of cognitive biases at work

Recognizing the impacts of cognitive biases at work

Know what unconscious biases are and be aware that they can fuel the creation of stereotypes and prejudices in the working and organizational world. Learn about the impacts of cognitive biases on work, including decision making, team dynamics, leadership and…
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
34m
Level:
Basic
Diversity and inclusion: how to manage bias

Diversity and inclusion: how to manage bias

Learning the dimensions of diversity. Know the process of cultural humility in relation to D&I (Diversity & inclusion). Know how to distinguish the various types of bias. Identify the main prejudices of an individual and organizational nature. Analyze the methods...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
1h 15m
Level:
Basic
Know and counteract stereotypes and prejudices

Know and counteract stereotypes and prejudices

Know what cognitive and unconscious biases are and know the main types of unconscious bias. Know what a stereotype is and what the negative impacts that come from it are. Know what prejudice is and what the negative consequences of discrimination are. Develop...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
36m
Level:
Basic
Respect others and avoid unequal treatment and discrimination

Respect others and avoid unequal treatment and discrimination

Respect the values ​​of others and individual differences. Refrain from behaviors, words, writings and gestures that damage personality, dignity and integrity. Avoid unequal treatment and discrimination based on gender, nationality, ethnicity, language, religion, age, orientation...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
39m
Level:
Basic
Violence and harassment at work, aggression and de-escalation

Violence and harassment at work, aggression and de-escalation

Know the European regulatory framework for combating violence, harassment and discrimination in the workplace. Explore practical examples of behavior relating to psychological and sexual assault, violence and harassment. Analyze the phases of the aggression cycle. Sco...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
41m
Level:
Basic
Stalking and cyberstalking

Stalking and cyberstalking

Know the etymology and essential contents of stalking and cyberstalking, noting the related differences. Analyze the manifestations of stalking and intrusive and controlling behaviors. Discover the manifestations of cyberstalking and hypothesize co...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
25m
Level:
Basic
Inclusive actions for workers with disabilities

Inclusive actions for workers with disabilities

Have elements of practical guidance available for managing disability in the workplace. Discover some examples of inclusive actions for disabled workers. Deepen the role of the disability manager and the promoters of inclusive actions. Knowing the c...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
35m
Level:
Basic
Supporting global citizenship and Diversity, Equity and Inclusion (DEI)

Supporting global citizenship and Diversity, Equity and Inclusion (DEI)

Be willing to overcome prejudices and ensure social justice and equity. Have an open-mindedness oriented towards supporting global citizenship and Diversity, Equity and Inclusion (DEI). Ensuring inclusion and valorization of gender differences, ...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
35m
Level:
Intermediate
Fighting prejudice by promoting diversity and inclusion

Fighting prejudice by promoting diversity and inclusion

Promote diversity and inclusion in the workplace and create environments based on employee well-being. Develop the conditions to be an inclusive organization, obtaining greater attraction and better reputation. Know some virtuous practices for ...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
25m
Level:
Intermediate
Diversity management

Diversity management

Know what Diversity Management is and what its function is. Analyze the four-layer model of the elements of individual diversity. Know the driving forces towards Diversity & inclusion (D&I), as well as the related levels and dimensions. Learning the a...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
1h 1m
Level:
Intermediate
Support actions for victims of sexual and psychological harassment

Support actions for victims of sexual and psychological harassment

Acquire the cognitive tools to recognize sexual and psychological harassment at work. Analyze the consequences of harassment on people and organisations, public and private. Carry out guided reflection with the Gibbs cycle of reflexivity. F...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
36m
Level:
Intermediate
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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