Cognitive Area

It is inherent in the cognitive processes that guide the thoughts and actions of public employees. It concerns skills of a systemic and creative nature such as understanding the context, orientation towards innovation, logical-deductive reasoning, problem solving, critical and systemic thinking, strategic vision, analysis and synthesis skills, learning, continuous training, professional updating.

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Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Result orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Intermediate
Advanced
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Level:
Basic
Intermediate
Advanced

Online courses:

Values ​​and organizational culture

Values ​​and organizational culture

Know the basis and structure of an organization and have a common mission and vision. Share company values ​​and know how to spread the organizational culture and its spheres of influence. Develop motivation and engagement skills. Implement the sense of...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 5m
Level:
Basic
Quiet quitting, resilience and new motivations at work

Quiet quitting, resilience and new motivations at work

Analyze the phenomena of "great resignation" and quiet quitting that emerged during the pandemic and remote working. Analyze the size and attitudes of workers towards the world of work. Know future directions and have full awareness...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
53m
Level:
Basic
Understand the work context

Understand the work context

Understand the rules and procedures of the context in which the work activity takes place. Have clear tasks and expectations for yourself and define operational strategies to improve full understanding. Correctly recognize interlocutors within your...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
42m
Level:
Basic
Impact of actions and proactivity in the change process

Impact of actions and proactivity in the change process

Know the operating rules of the organization as a whole. Be aware of the impact of your activities and actions on others and on the company or public body. Identify the correct organizational interlocutors to turn to for the solution of...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
36m
Level:
Intermediate
Orientation towards innovation, adaptability and transformation

Orientation towards innovation, adaptability and transformation

Deepen knowledge of the critical skills and new challenges required of managers and executives. Know innovation tools and processes and adaptability to changes related to change management. Analyze the 70-20-10 rule on digital transformation...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 9m
Level:
Intermediate
Organization and organizational structures

Organization and organizational structures

Know what an organization is and know its operational tools. Have an approach oriented towards achieving common goals. Know how to distinguish between organization, organizational metaphors and organizational chart. Learn about the various types of organizational structures...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
59m
Level:
Intermediate
Flexibility and adaptation to new priorities

Flexibility and adaptation to new priorities

Analyze the capabilities related to the identification of new priorities that require organizational changes, including transition, suffering and flexibility. Implement pain management. Analyze the change process, roles, related phases and resistance...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 3m
Level:
Advanced
Promote innovation and anticipate the needs for change

Promote innovation and anticipate the needs for change

Know the objectives and organizational strategies of the organisation, public or private. Understand the meaning and implications of your work with respect to organizational objectives. Recognize the stakeholders, internal and external, to be involved in supporting the achievement...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
35m
Level:
Advanced
Problem solving

Problem solving

Learn the main problem definition and analysis techniques. Be aware that problem-solving skills constitute cognitive soft skills. Identify the types and phases of problem solving, starting from the clear identification...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Basic
Lateral thinking

Lateral thinking

Know the differences between vertical thinking and lateral thinking and between a systemic rational approach and a creative intuitive approach. Develop the skills necessary to solve problems in an alternative and innovative way. Activate a creative and open approach to ...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
56m
Level:
Basic
Understand and solve problems

Understand and solve problems

Recognize critical and problematic situations at work. Gather useful information to better understand the problem. Identify a possible practical solution to the critical issues. Know the “How to make the situation even worse” technique. Being stormy...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
28m
Level:
Basic
Identify concrete alternatives for solving problems

Identify concrete alternatives for solving problems

Be aware of critical or problematic situations, defining their perimeter and developing observation skills. Deepen the analysis by collecting data and information useful for understanding the situation or problem. Identify possible alternatives to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
29m
Level:
Intermediate
Creative thinking

Creative thinking

Know the phases of active listening. Know what the “5 whys” technique consists of. Know the cause-effect technique and Ishikawa theory. Analyze the possible causes of the problems and know how to read the relevant summary graph. Learning the Brainsto technique...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
42m
Level:
Intermediate
Lateral thinking

Lateral thinking

Deepen your knowledge of the “Six Hats Method”. Develop the specialist skills necessary for the development and activation of an intuitive and creative approach to resolving critical issues. Know the strategic problem solving method. Knowing what I know...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
52m
Level:
Intermediate
Strategic problem solving

Strategic problem solving

Analyze the different factors that influence the response pattern to critical situations. Know the various approaches (experiential; logical; creative) related to managing and solving problems. Acquire analysis tools and develop the five phases of the process...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 20m
Level:
Intermediate
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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