Advanced negotiation and conflict management techniques and models

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

43m

Level:

Advanced

Notes

Goals:

Analyze advanced negotiation and conflict management techniques, models and specialists. BATNA and WATNA strategies to better manage disputes. Analyze characteristics, risks, advantages and disadvantages of negotiation theory, the assertiveness/cooperation model, the Harvard and mirroring , as useful techniques in conflict management .

Plan:

1. Negotiation theory and assertiveness/cooperation model
Models of Assertiveness - Cooperation
Negotiation theory
BATNA strategy ( best alternative to a negotiated agreement)
WATNA strategy ( worst alternative to a negotiated agreement)
High and low assertiveness and cooperation
2. Harvard method mirroring technique
Negotiation methods and techniques
Harvard Method
Hard negotiation and soft negotiation
Negotiation by principles: characteristics
Mirroring : definition, mirroring and verification
€ 140.00

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