Problem solving

Transversal Competence of the Cognitive Area. Identifying critical and problematic work situations, gathering useful information to better understand the problem, recognising types and stages of problem solving, identifying effective solutions early, developing intuitive and creative approach, solving problems through lateral thinking and brainstorming.

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Online courses:

Problem solving

Problem solving

Learn the main problem definition and analysis techniques. Be aware that problem-solving skills constitute cognitive soft skills. Identify the types and phases of problem solving, starting from the clear identification...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Basic
Lateral thinking

Lateral thinking

Know the differences between vertical thinking and lateral thinking and between a systemic rational approach and a creative intuitive approach. Develop the skills necessary to solve problems in an alternative and innovative way. Activate a creative and open approach to ...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
56m
Level:
Basic
Understand and solve problems

Understand and solve problems

Recognize critical and problematic situations at work. Gather useful information to better understand the problem. Identify a possible practical solution to the critical issues. Know the “How to make the situation even worse” technique. Being stormy...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
28m
Level:
Basic
Identify concrete alternatives for solving problems

Identify concrete alternatives for solving problems

Be aware of critical or problematic situations, defining their perimeter and developing observation skills. Deepen the analysis by collecting data and information useful for understanding the situation or problem. Identify possible alternatives to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
29m
Level:
Intermediate
Creative thinking

Creative thinking

Know the phases of active listening. Know what the “5 whys” technique consists of. Know the cause-effect technique and Ishikawa theory. Analyze the possible causes of the problems and know how to read the relevant summary graph. Learning the Brainsto technique...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
42m
Level:
Intermediate
Lateral thinking

Lateral thinking

Deepen your knowledge of the “Six Hats Method”. Develop the specialist skills necessary for the development and activation of an intuitive and creative approach to resolving critical issues. Know the strategic problem solving method. Knowing what I know...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
52m
Level:
Intermediate
Strategic problem solving

Strategic problem solving

Analyze the different factors that influence the response pattern to critical situations. Know the various approaches (experiential; logical; creative) related to managing and solving problems. Acquire analysis tools and develop the five phases of the process...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 20m
Level:
Intermediate
Open-mindedness and brainstorming

Open-mindedness and brainstorming

Learn more about techniques of open-mindedness and stimulation of creativity. Know how to classify problems. Implement knowledge of advanced techniques such as brainstorming, nominal group technique (NGT), catastrophe strategy and Disney method. For ...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 1m
Level:
Advanced
Techniques and methods to unleash creativity

Techniques and methods to unleash creativity

Learn the main problem solving techniques to make decisions aimed at solving the problem. Learn to analyze and address critical issues in a constructive and effective way. Know what mind maps are and what they are for. Specialist focus is dedicated...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 30m
Level:
Advanced
Address complex problems by proposing innovative solutions

Address complex problems by proposing innovative solutions

Focus on the relevant elements and potential consequences, even in the case of complex issues. Deepen the analysis by systematically collecting necessary data and information, evaluating their quality and completeness. Consider different sources…
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Advanced

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Area: Cognitive
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