Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate in an effective, persuasive and charismatic way. Includes the development of teamwork, collaboration and service orientation. Stimulates negotiation and conflict resolution skills. It takes care of organizational wellbeing and respect for everyone, promoting diversity, equity and inclusion.

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Area:
Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Result orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Level:
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Intermediate
Advanced
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Level:
Basic
Intermediate
Advanced

Online courses:

Working group and team building

Working group and team building

Understand the social and relational dynamics that distinguish work groups. Understand the importance of participation and communication in team working. Working with others, interacting and collaborating, defining values, responsibilities and relationships. Ind...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 25m
Level:
Basic
Collaboration, trust and cohesion

Collaboration, trust and cohesion

Know the advantages and risks of collaboration and competition within a work group. Knowing how to question yourself to grow and improve. Trust in the competence of colleagues and share common values, interests and objectives with them...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
48min
Level:
Basic
Collaborate, communicate, give and receive feedback

Collaborate, communicate, give and receive feedback

Promote collaboration, cooperation and communication among team members. Improve team spirit and learn about the advantages of teamwork, both in person and remotely. Know the factors that favor generative collaboration and implement trust...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
58m
Level:
Basic
Contribute to common work, sharing information and positive relationships

Contribute to common work, sharing information and positive relationships

Provide a contribution to the common work and collaborate together. Share information useful for work and achieving objectives. Integrate with others, maintaining positive relationships with colleagues and managers. Maintaining dialogue even in the face of differences...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
32m
Level:
Basic
Cooperate in the team and improve relationships

Cooperate in the team and improve relationships

Know the steps to evolve from the working group to group work. Be aware of the importance of ensuring correct and loyal interpersonal relationships within teams. Having the knowledge tools to improve relationships with colleagues and collaborators...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
39m
Level:
Basic
Build a positive climate and reduce conflicts

Build a positive climate and reduce conflicts

Actively participate in work with colleagues, contributing to the achievement of common objectives. Recognize the skills, strengths and abilities of others and express public appreciation. Contribute to building a positive work climate, based on...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
35m
Level:
Intermediate
Team working

Team working

Distinguish between team building and team working. Know the characteristics, transversal skills and advantages of teamwork, oriented towards common, clear and defined objectives. Knowing how to recognize the various profiles of team leaders. Knowing the components of emotional intelligence...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 38m
Level:
Intermediate
Resolve differences with constructive feedback

Resolve differences with constructive feedback

Generate effectiveness at the end of meetings. Strengthen the group's cohesion and resolve differences. Know the types of feedback in communication and relational fields and verify their effects on colleagues and collaborators. Working towards a targeted approach to the cost...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
19m
Level:
Intermediate
Human resources management

Human resources management

Learn techniques and skills related to the management and evaluation of human resources. Analyze the values ​​required of employees in the workplace, as well as the relationships between attitudes, knowledge and skills. Exploring the valorization of strengths and the development...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 47m
Level:
Intermediate
Effective meetings to share information and objectives in the group

Effective meetings to share information and objectives in the group

Implement knowledge of structured group training in order to improve team results. Analyze the guidelines for organizing and managing effective meetings. Know how to distinguish between an information meeting, a discussion meeting and a business meeting...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 15m
Level:
Intermediate
Seven golden rules of a team

Seven golden rules of a team

Know the essential factors for building a successful team. Manage a team with a professional approach and structured methodologies both in person and remotely. Acquire specialist skills to better coordinate and develop a working group. D...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
2h 4m
Level:
Advanced
Excellence Team Building

Excellence Team Building

Create an identity and a system of common values. Acquire effective tools to build and manage an excellent team. Acquire a mindset of constant growth and self-improvement. Working with strong internal human and professional values, characterized by...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
48m
Level:
Advanced
Enneagram as a strategic tool in the workplace

Enneagram as a strategic tool in the workplace

Analyze the Enneagram, a strategic tool for knowledge and development within all organizations, public and private. Knowing how to distinguish the various types of human personality in a timely and analytical manner. Know the characteristics of the main...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 9m
Level:
Advanced
Enhance the work of colleagues and promote synergies

Enhance the work of colleagues and promote synergies

Promote everyone's participation in achieving shared objectives. Encourage the contribution of colleagues and enhance their contribution to common work. Search for and promote synergies to identify joint solutions, through active involvement and cooperation...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
30m
Level:
Advanced
Understand and satisfy the needs of the customer-user

Understand and satisfy the needs of the customer-user

Understand and demonstrate attention to the needs of customers and/or users, both internal and external. Ask questions to better understand the needs of customers and users and meet expectations, providing adequate and timely responses. Develop the ability to act...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Basic
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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