Violence and harassment at work, aggression and de-escalation

Area:

Relational Area

Expertise:

Diversity, equity and inclusion

Duration:

41m

Level:

Basic

Teacher:

Dr. Renato Votta

Notes

Goals:

Know the European regulatory framework for combating violence, harassment and discrimination in the workplace. Explore practical examples of behavior relating to psychological and sexual assault, violence and harassment. Analyze the phases of the aggression cycle. Discover the purposes and activities of de-escalation and Talk down , as a specialized communication technique with the attacker.

Plan:

1. VIOLENCE AND HARASSMENT AT WORK
European legislation and discrimination
Regulatory framework on violence and harassment in the workplace
Direct discrimination
Indirect discrimination
Violence at work
What are violence and harassment at work?
Assaults and violence in the workplace
Harassment at work
Definition of harassment
Practical examples of psychological harassment behaviors
Sexual harassment
EC Directive 2002/73/EC
Behavior that could be perceived as sexual harassment
Behavioral analytical examination
2. CYCLE OF AGGRESSIVITY AND DE-ESCALATION
Aggression cycle and phases
Phases
Triggers
Escalation
Acting out
Recovery
Post-crisis depression
Pre-requisites for correct prevention and management
De-Escalation
Calm and concentration
Action interventions
Arousal: psychophysiological activation
Talk down
De-escalation communication technique
Detailed analysis of essential elements
What to do
What is forbidden to do
Actions resulting from any failure of the talk down
€ 140.00

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