Conflict management and negotiation

Competence of the Relational Area. Analyze causes, phases and indicators of conflicts; develop the skills necessary to face and manage conflict situations in a constructive manner; know cooperation, negotiation and mirroring techniques; acquire the skills to become an expert negotiator and skilled specialist in conflict management.

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Online courses:

Why conflicts arise

Why conflicts arise

Know the causes of the conflict. Analyze the phases, the indicators that detect conflicting behaviors and the possible contrasting responses. Learn the characteristics of the logic underlying the management of critical issues (win-win and win-lose). Use the tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
27m
Level:
Basic
Recognize the conflict

Recognize the conflict

Knowing how to recognize a conflict and the main verbal and non-verbal indicators by which it manifests itself. Analyze obstacles to teamwork. Learn the risks deriving from conflict situations and the consequences of failing to resolve critical issues. Recognize...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
39m
Level:
Basic
Negotiator skills for effective conflict management

Negotiator skills for effective conflict management

Knowing how to distinguish the different leadership styles (visionary, coach, affiliative, democratic, pacesetter, authoritarian) in conflict management. Analyze the tools for prevention and effective management of critical issues. Acquire specialist mediation skills...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
40m
Level:
Basic
Clustering interlocutors for a winning negotiation

Clustering interlocutors for a winning negotiation

Provide knowledge tools and useful information for building the relationship with the interlocutor. Develop the ability to adapt one's style and implement assertiveness and expressiveness in relationships with others. Identify the profiles of the interlocutor...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
25m
Level:
Basic
Qualitative leap of the person in the dynamics of the conflict

Qualitative leap of the person in the dynamics of the conflict

Learn the concept of conflict and its classifications and dimensions. Know how to distinguish between triggering factors, individual factors, situational factors and organizational factors. Know the various styles of reaction to conflict and the different confrontation techniques. Development...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
2h 4m
Level:
Intermediate
Conflict dynamics and reaction mechanisms

Conflict dynamics and reaction mechanisms

Know the nature and dynamics of conflict. Know what the negative effects of conflict situations are from a psychological, physical and behavioral perspective. Identify offensive behaviors in the workplace and know the reaction mechanisms and responses...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
32m
Level:
Intermediate
Conflict management and negotiation skills

Conflict management and negotiation skills

Know the different types of personalities and know that they influence the ability to manage conflicts. Acquire an approach aimed at resolving conflict with strategic communication and negotiation. Analyze conflict management tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
40m
Level:
Intermediate
Phrases and behaviors in strategic negotiation

Phrases and behaviors in strategic negotiation

Implement negotiation strategies through cooperation, empathy and emotional control. Know the dimensions of an effective negotiation. Know what are the prohibited attitudes and the words that deny the premises for a good negotiation. Aspire to...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
44m
Level:
Intermediate
Integrative negotiation

Integrative negotiation

Know the tools of integrative negotiation in order to acquire specific skills in negotiation in work contexts. Test your skills and abilities in professional conflict management. Manage all situations with mastery...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h 48m
Level:
Intermediate
Personality and conflict

Personality and conflict

Analyze the elements and characteristics of the Myers-Briggs Type Indicator (MBTI), a personality assessment indicator. Offer knowledge tools to identify personality types. Distinguish the characteristics that distinguish both people ...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h 1m
Level:
Advanced
Know yourself and others to prevent and manage conflicts

Know yourself and others to prevent and manage conflicts

Distinguish the preferences that distinguish people with both sensation and intuition. Distinguish the way of helping others for people who develop both thinking and feeling. Distinguish the preferences of people who use both ju...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h 7m
Level:
Advanced
Conflict management: operational guide for negotiation

Conflict management: operational guide for negotiation

Analyze factors, characteristics and advantages of negotiation, cooperation and conflict. Deepen your examination of the negotiation variables and train your negotiation skills even in complex situations, avoiding the most frequent errors. Metabolisms...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h
Level:
Advanced
Advanced negotiation and conflict management techniques and models

Advanced negotiation and conflict management techniques and models

Analyze advanced negotiation and conflict management techniques and models. Know the BATNA and WATNA strategies to better manage disputes. Analyze characteristics, risks, advantages and disadvantages of negotiation theory, model ...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
43m
Level:
Advanced
Integrative and creative negotiation: advanced course

Integrative and creative negotiation: advanced course

Deepen the elements of creative conflict management, exploring the rules of creative and integrative negotiation. Detect costs and benefits for employees and organizations, public and private. Analyze the factors of negotiation on positions (mono style...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
43m
Level:
Advanced

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