Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate in an effective, persuasive and charismatic way. Includes the development of teamwork, collaboration and service orientation. Stimulates negotiation and conflict resolution skills. It takes care of organizational wellbeing and respect for everyone, promoting diversity, equity and inclusion.

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Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Goal orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Intermediate
Advanced
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Level:
Basic
Intermediate
Advanced

Online courses:

User orientation and impact of communication

User orientation and impact of communication

Implementing a user orientation approach and customer experience. Developing the ability to provide problem-solving information. Analysing the dynamics and impact of communication and its effects, including temporal ones, related to the provision of services...
Area:
Relational Area
Expertise:
Service orientation
Duration:
42m
Level:
Basic
Organizational communication

Organizational communication

Understand the importance of corporate communication with a view to correctly building the image and identity of your organisation, public or private. Know the main objectives of communication, the ways in which it occurs and the different ...
Area:
Relational Area
Expertise:
Service orientation
Duration:
39m
Level:
Basic
Optimising customer experience

Optimising customer experience

Building connections and showing openness to dialogue through active listening and relationship management. Developing and reaching an agreement on solutions in line with expectations and satisfaction parameters. Taking care of and optimising...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Intermediate
Service quality orientation

Service quality orientation

Analyze the strategic factors necessary to offer adequate services to users. Know how to effectively manage conversations with users. Implement the customer orientation approach and related relationship strategies. Analyze the behavioral checklist...
Area:
Relational Area
Expertise:
Service orientation
Duration:
1h 8m
Level:
Intermediate
Tools for monitoring and improving the quality of services

Tools for monitoring and improving the quality of services

Understanding and anticipating the needs and requirements of customers/users, empathising with them. Striving to find suitable and tailored solutions to meet their needs. Monitoring perceived quality by checking satisfaction levels with the service...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Advanced
Why conflicts arise

Why conflicts arise

Know the causes of the conflict. Analyze the phases, the indicators that detect conflicting behaviors and the possible contrasting responses. Learn the characteristics of the logic underlying the management of critical issues (win-win and win-lose). Use the tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
26m
Level:
Basic
Recognizing conflict

Recognizing conflict

Being able to recognize a conflict and its main verbal and non-verbal indicators. Analysing obstacles to teamwork. Learning the risks arising from conflicts and the consequences of failing to resolve critical issues. Recognizing...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
38m
Level:
Basic
Negotiator's skills for effective conflict management

Negotiator's skills for effective conflict management

Being able to distinguish between the different leadership styles (visionary, coach, affiliative, democratic, pacesetting, commanding) in conflict management. Analysing tools for preventing and managing critical issues effectively. Acquiring specialized mediation skills...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
40m
Level:
Basic
Clustering interlocutors for successful negotiation

Clustering interlocutors for successful negotiation

Providing knowledge tools and useful information for building the relationship with interlocutors. Developing the ability to adapt one's style and implementing assertiveness and expressiveness in relationships with others. Identifying the profiles of interlocutors...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
24m
Level:
Basic
Qualitative leap of the person in the dynamics of the conflict

Qualitative leap of the person in the dynamics of the conflict

Learn the concept of conflict and its classifications and dimensions. Know how to distinguish between triggering factors, individual factors, situational factors and organizational factors. Know the various styles of reaction to conflict and the different confrontation techniques. Development...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
2h 3m
Level:
Intermediate
Conflict dynamics and coping mechanisms

Conflict dynamics and coping mechanisms

Understanding the nature and dynamics of conflict. Recognising the negative effects of conflicts from a psychological, physical, and behavioural perspective. Identifying offensive behaviours at work and learning the coping mechanisms and...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
32m
Level:
Intermediate
Conflict management and negotiation skills

Conflict management and negotiation skills

Understanding the different types of personalities and recognising their impact on conflict management abilities. Adopting an approach aimed at resolving conflicts with strategic communication and negotiation. Analysing conflict management tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
39m
Level:
Intermediate
Phrases and behaviors in strategic negotiation

Phrases and behaviors in strategic negotiation

Implement negotiation strategies through cooperation, empathy and emotional control. Know the dimensions of an effective negotiation. Know what are the prohibited attitudes and the words that deny the premises for a good negotiation. Aspire to...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
44m
Level:
Intermediate
Integrative negotiation

Integrative negotiation

Know the tools of integrative negotiation in order to acquire specific skills in negotiation in work contexts. Test your skills and abilities in professional conflict management. Manage all situations with mastery...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h 48m
Level:
Intermediate
Personality and conflict

Personality and conflict

Analyze the elements and characteristics of the Myers-Briggs Type Indicator (MBTI), a personality assessment indicator. Offer knowledge tools to identify personality types. Distinguish the characteristics that distinguish both people ...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
1h
Level:
Advanced
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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