Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate in an effective, persuasive and charismatic way. Includes the development of teamwork, collaboration and service orientation. Stimulates negotiation and conflict resolution skills. It takes care of organizational wellbeing and respect for everyone, promoting diversity, equity and inclusion.

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Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Goal orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Intermediate
Advanced
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Level:
Basic
Intermediate
Advanced

Online courses:

Assertive and effective communication

Assertive and effective communication

Have the tools necessary to improve our communication and build useful and productive relationships. Understand the importance of listening and know how to practice active listening. Have the ability to identify the axioms of effective communication in...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
52m
Level:
Basic
Assertiveness and empathy: active listening to communicate well

Assertiveness and empathy: active listening to communicate well

Understanding the languages ​​of communication. Improving work and interpersonal relationships through credible and effective communication styles, and assertive behaviour. Developing the ability to empathise with others. Transforming relationships positively through...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
48m
Level:
Basic
Communication and mechanisms of persuasion

Communication and mechanisms of persuasion

Enhance the communication process by contextualizing messages. Know the mechanisms of effective communication through modeling analysis. Knowing how to use words appropriately within the communication process. Implement winning strategies...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
58m
Level:
Basic
Elements of NLP

Elements of NLP

Know the basic strategies of Neuro Linguistic Programming (NLP) and the structure of words. Know what rapport is. Learn about the mirroring technique, primary human sensory modalities, and some indicators of cleverly vague language. Acquire ...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 27m
Level:
Basic
Expressing oneself clearly and responding appropriately

Expressing oneself clearly and responding appropriately

Expressing oneself in a clear, linear and coherent way, avoiding ambiguity and misunderstandings. Listening carefully to the requests of the interlocutors, developing an orientation towards active listening. Asking clarification questions when necessary. Responding appropriately to...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
33m
Level:
Basic
Listening attentively and managing feedback

Listening attentively and managing feedback

Conveying content clearly and comprehensively. Listening carefully to others' requests by asking follow-up questions. Adapting communication style to the characteristics of the interlocutor. Communicating appropriately to the context through verbal...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
31m
Level:
Intermediate
Strategic communication

Strategic communication

Implement knowledge of the human communication process. Explore specific areas such as perceptions, memories, influences and emotions. Develop the ability to be assertive and send persuasive signals. Strengthen strategic communication and effective relationships...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 4m
Level:
Intermediate
Persuasive communication

Persuasive communication

Enhancing the understanding of persuasion and negotiation models. Analysing the main persuasive techniques. Learning how to tell the difference among several types of mirroring, including formal tracing, identifying the opportunities and risks involved. Understanding the importance of using...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
24m
Level:
Intermediate
Charismatic communication

Charismatic communication

Enhance the communication process and effectiveness in public speaking and leading meetings and working groups. Acquire knowledge tools to make your communication charismatic through non-verbal communication (CNV). Analyze communication messages...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 5m
Level:
Intermediate
Non-verbal communication (CNV) and public speaking

Non-verbal communication (CNV) and public speaking

Learn specialized techniques of public speaking and non-verbal communication (CNV). Provide the tools necessary to speak effectively such as eye contact, gestures, posture and movements, use and tone of voice. Avoid frequent errors and know how to manage...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 9m
Level:
Intermediate
Effective communication and listening styles

Effective communication and listening styles

Know logical levels of communication and advantages of different communication styles. Obtain tools for evaluating and improving your communication to make it more effective. Know how to distinguish between hearing and listening and between active and passive listening. Miles...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 9m
Level:
Advanced
Assertive communication and variables of the communication process

Assertive communication and variables of the communication process

Improve the effectiveness of your communication, recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (CNV) and the main listening techniques. Master the knowledge of...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 9m
Level:
Advanced
Speaking in public

Speaking in public

Know the indicators for effective public speaking (hand, arm and leg gestures). Analyze the signs of anxiety and stress resulting from public speaking. Know the techniques and rules to overcome fear and overcome mental blocks. Acquire the ability...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
1h 30m
Level:
Advanced
Persuasion strategies and ability to adapt language and communication style

Persuasion strategies and ability to adapt language and communication style

Expressing complex concepts in a clear manner using effective and credible communication. Arguing in a convincing manner orienting the audiencetowards the result, highlighting the strengths of one's opinions. Adapting language and communication style...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
35m
Level:
Advanced
NLP: metaphors for the evolution of human capital

NLP: metaphors for the evolution of human capital

Learn more about the principles of neuro-linguistic programming (NLP) and related representational systems, including Milton's model. Acquire new highly specialized communication skills. Implement the relationship between NLP and professional development. Appreciate...
Area:
Relational Area
Expertise:
Listen and communicate
Duration:
52m
Level:
Advanced
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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