1. REFRAIN FROM BEHAVIORS THAT DAMAGE THE PERSONALITY AND DIGNITY OF OTHERS
Develop the willingness to respect the different values of others and their private sphere
Express empathy
Be open to listening and dialogue
Avoid hasty judgments
Avoid discrimination and exclusionary behavior
Respect privacy
Refrain from behaviors and words that damage personality, dignity and physical/psychological integrity
Use respectful language when interacting with colleagues and users
Avoid using negative epithets or offensive terms
Take time to listen
Do not interrupt and/or devalue the opinions of the interlocutors
Avoid minimizing or ignoring the contributions of others
2. AVOID UNEQUAL TREATMENT AND DISCRIMINATORY ACTIONS
Avoid discriminatory actions
Gender discrimination
Ethnic discrimination
Linguistic discrimination
Religious or belief discrimination
Discrimination related to personal or political beliefs
Discriminations linked to belonging to a national minority
Discrimination based on social, health or frailty conditions
Age discrimination
Discrimination based on sexual orientation
Strive to treat everyone equally and fairly, avoiding unequal treatment and discrimination
Ensure equal opportunities for training, development and advancement
Use inclusive language
Avoid offensive or exclusionary expressions or references
Assign responsibilities and workloads fairly, on equal terms
Counteract prejudices and avoid personal preferences
Be sensitive to employees' personal needs
Respect individual differences
