1. EFFECTIVE COMMUNICATION AND PERSUASION STRATEGIES
Express complex concepts in a clear manner
Using an effective and credible communication style
Clarity in communication: operational strategies
Communication and modeling
Arguing persuasively
Orientating interlocutors towards the result
Highlighting the strengths of one's own opinions
Laws of persuasion and result orientation
2. ADAPT LANGUAGE AND COMMUNICATION STYLE TO THE CONTEXT AND TO THE INTERLOCUTORS
Adapting language and verbal and non-verbal communication style
Contextualising interlocutors and goals
Some tips from Neuro Linguistic Programming (NLP)
Creating rapport
Clarification questions
Knowledge of the interlocutor
Systematically check that communication is clear
Avoiding mutual misunderstandings
Self-monitoring
Observation of the other
Feedback management
Verification checklist