Persuasive communication

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

25m

Level:

Intermediate

Notes

Goals:

Implement knowledge of persuasion and negotiation models. Examine the main persuasive techniques. Know how to distinguish the various types of tracing, including formal tracing (mirroring), identifying opportunities and risks. Know the importance of using questions in persuasive communication. Acquire skills as an excellent persuasive communicator and negotiator.

Plan:

1. Persuasion, negotiation and follow-up
Persuasion and negotiation
Characteristics of the negotiator
Persuasive techniques: tracing
Types of tracing
Formal tracing ( mirroring )
Opportunities and risks of tracing
2. Persuasive techniques and use of questions
Other persuasive techniques: questions
Closed questions
Open questions
Control questions
Biased questions
€ 140.00

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