Assertive communication and variables of the communication process

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

1h 9m

Level:

Advanced

Notes

Goals:

Improve the effectiveness of your communication, recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (CNV) and the main listening techniques. Master the knowledge of communication styles by identifying characteristics and communication processes of assertive, passive and aggressive people.

Plan:

1. ASSUMPTIONS AND VARIABLES OF COMMUNICATION AND LISTENING
Communication process
Man and language
Meanings of communication
Communicate and inform
Structure of the communication process
Channel
Code
Message
Actors and contents of communication
Issuer
Message
Referent
Communication factors
Context
Target audience
Codes and signs
Types of communication
Verbal communication
Paraverbal communication
Voice
Non-verbal communication
Gaze
Smile
Gestures
Posture
Proxemics
Clothing
Communication disturbance factors
Listening and empathy
Types of listening
How to develop active listening
Passive listening and distraction factors
Empathic listening
Accurate listening
I listen carefully
Selective listening
What influences listening?
Listening techniques and indicators
Indicators of a bad listener
Useful indicators and tips to become a good listener
Communication and feedback
2. ASSERTIVE, PASSIVE AND AGGRESSIVE COMMUNICATION
Assertiveness, passivity and aggression
Assertive communication
Ability to recognize emotions and feelings
Ability to communicate emotions and feelings
Advantages of assertiveness
Characteristics of the assertive communication style
Manifest expressions of the assertive person
Assertiveness and empathy
Passive communication
Characteristics of the passive communication style
Overt expressions of the passive person
Aggressive communication
Characteristics of the aggressive communication style
Manifest expressions of the aggressive person
€ 140.00

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