Listening attentively and managing feedback

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

31m

Level:

Intermediate

Trainer:

Mr. Mirco Turco

Notes

Goals:

Conveying content clearly and comprehensively. Listening carefully to others' requests by asking follow-up questions. Adapting communication style to the characteristics of the interlocutor. Communicating appropriately to the context through verbal and non-verbal language. Responding promptly to requests, paying attention to feedback from interlocutors.

Plan:

1. COMMUNICATING IN A COMPREHENSIVE MANNER AND LISTENING ATTENTIVELY
Conveying content clearly and comprehensively
Clear and unambiguous messages
Logical sequence of contents and necessary details
Adapting communication style to the characteristics of the interlocutor
Listening carefully to others' requests
Providing feedback
Being empathetic
Asking follow-up questions
Listening carefully to the interlocutor's requests
Active listening
2. RESPOND PROMPTLY AND MANAGING FEEDBACK
Adapting communication to the context
Communicating through verbal language
Communicating through non-verbal language
Responding promptly to others' requests
Paying attention to feedback from interlocutors
The ideal profile of a model employee
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