Listen carefully and manage feedback

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

32m

Level:

Intermediate

Teacher:

Dr. Mirco Turco

Notes

Goals:

Transmit content clearly and comprehensively. Listen carefully to the requests of others by asking in-depth questions. Adapt the communication style to the characteristics of the interlocutor. Communicate appropriately to the context through verbal and non-verbal language. Respond promptly to requests, paying attention to the feedback from interlocutors.

Plan:

1. COMMUNICATE COMPLETELY AND LISTEN CAREFULLY
Transmit content clearly and comprehensively
Clear and unambiguous messages
Logical sequence of contents and necessary details
Adapt the communication style to the characteristics of the interlocutor
Listen carefully to the requests of others
Provide feedback
Be empathetic
Know how to ask in-depth questions
Listen carefully to the interlocutor's requests
Active listening
2. RESPOND TIMELY AND MANAGE FEEDBACK
Communicate appropriately to the context
Communicate through verbal language
Communicate through non-verbal language
Respond promptly to requests from others
Pay attention to feedback from interlocutors
Ideal profile of the model employee
Verification checklist
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