Express yourself clearly and respond appropriately

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

34m

Level:

Basic

Teacher:

Dr. Mirco Turco

Notes

Goals:

Express yourself in a clear, linear and coherent way and avoid ambiguity and misunderstandings. Listen carefully to the requests of the interlocutors, developing an orientation towards active listening. Ask clarifying questions when necessary. Respond appropriately to the interlocutor's questions, adapting them to the context of reference. Develop operational feedback management strategies.

Plan:

1. Express yourself clearly and listen carefully
Avoid ambiguity and misunderstandings
Clarity in the expression of concepts and ideas
Characteristics of active listening
The art of understanding others carefully
80/20 listening rule
2. Know how to ask questions and respond appropriately
Ability to ask clarifying questions
Ask clarifying questions: correct examples
Answer questions appropriately
Adapt the questions to the context and the interlocutor
Respond clearly and effectively
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