Why conflicts arise

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

27m

Level:

Basic

Notes

Goals:

Know the causes of the conflict. Analyze the phases, the indicators that detect conflicting behaviors and the possible contrasting responses. Learn the characteristics of the logic underlying the management of critical issues ( win-win and win-lose) . Use tools to prevent and best manage conflict such as individual and group interviews, with a view to conflict management

Plan:

1. CAUSES OF CONFLICT AND CONFLICT BEHAVIOURS
Causes of the conflict
Definition of conflict
Teamwork and difficulties
Causes
Emotional conflict
Information conflict
Realization conflict
Conflict of values
Phases
Responses to conflict
Indicators of conflicting behaviors
Constructive conflict
Destructive conflict
2. WIN-LOSE VS. WIN-WIN LOGIC
Comparing logics in conflict management
Win-win logic and problem solving
Win-lose logic and unsolvable conflict
Two logics compared
Failure to manage conflict
Benefits of conflict
Prevention strategy
Management strategy
Management tools
Individual interview
Group interview
Conflict management
Mediation
Role of the mediator
€ 140.00

All you can Skill

Unlimited access to 252 elearning courses on soft skills ALL-INCLUSIVE

all texts and images present are protected by copyright and cannot be used

Compliance with European and international guidelines
Key Competences for Work and Life
  • Private and public employees of all roles and professional profiles
  • Managers, directors, executives, middle managers, officials, team leaders
  • New hires from private companies and public administrations
  • Employees, consultants, trainees
  • Students, women, unemployed, jobseekers
  • People who want to prepare effectively for job interviews in the private sector
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general
  • People who intend to participate in competitions and selections in the public sector

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for Administrations to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • 8 Languages: EN-UK, EN-USA, ES, IT, DE, FR, PT, PT-BR
  • Subtitles
  • Customer
  • Final Tests

SUBSCRIPTIONS

Purchase

PA360 Training on skills ®

Viale della Libertà, 197/A

73100 Lecce (LE) - Italy

tel. +39 0832 409463

e-mail: This email address is protected from spambots. You need JavaScript enabled to view it.
Tax code and PI: 05034240753

© All rights reserved 2024

----

Accessibility and Inclusion

Cookie policy

Privacy and legal notes