Clustering interlocutors for a winning negotiation

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

25m

Level:

Basic

Notes

Goals:

Provide knowledge tools and useful information for building the relationship with the interlocutor. Develop the ability to adapt one's style and implement assertiveness and expressiveness in relationships with others. Identify the profiles of the interlocutors to better prevent conflict situations. Identify clusters and know what they are for.

Plan:

1. Focus on the interlocutor
Know the interlocutor
Adapt your style
Useful information for building the relationship
Attitudes and levels of expressiveness
Control of emotions
2. Cluster the interlocutor
Identify the profiles of the interlocutors
What are clusters
Exercise: identification of “typical personality” clusters
Identifying names ( clusters )
Communication and relational difficulties
€ 140.00

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