Recognize the conflict

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

39m

Level:

Basic

Notes

Goals:

Knowing how to recognize a conflict and the main verbal and non-verbal indicators by which it manifests itself. Analyze obstacles to teamwork. Learn the risks deriving from conflict situations and the consequences of failing to resolve critical issues. Recognize the characteristics of constructive and destructive conflict, in order to develop an effective approach to problem solving .

Plan:

1. Origins and indicators of the conflict
Teamwork and obstacles
Verbal and non-verbal indicators
Cooperation and competition
Advantages and risks of cooperation
Benefits and risks of collaboration
2. Phases and types of conflict
Risks deriving from conflict situations
Consequences of failure to resolve the conflict
Characteristics of constructive conflict
Characteristics of destructive conflict
Unresolvable conflict
€ 140.00

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