Qualitative leap of the person in the dynamics of the conflict

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

2h 4m

Level:

Intermediate

Notes

Goals:

Learn the concept of conflict and its classifications and dimensions. Know how to distinguish between triggering factors, individual factors, situational factors and organizational factors. Know the various styles of reaction to conflict and the different confrontation techniques. Develop the skills necessary to face and manage conflict situations in a constructive, effective and mature manner.

Plan:

1. Conflict classification
Theories on the role of conflict in organizations
Triggering factors
Individual factors
Situational factors
Organizational factors
2. Conflict resolution techniques
Styles of reaction to conflict
Comparison techniques
Organizational interventions to prevent or reduce conflicts
Qualitative leap in the dynamics of the conflict
Practice: Change your conflict-dealing style
€ 140.00

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