Conflict management and negotiation skills

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

39m

Level:

Intermediate

Trainer:

Mr. Mirco Turco

Notes

Goals:

Understanding the different types of personalities and recognising their impact on conflict management abilities. Adopting an approach aimed at resolving conflicts with strategic communication and negotiation. Analysing  conflict management tools , including negotiation and cooperation techniques. Improving skills to negotiate effectively.

Plan:

1. Personality and golden rules for conflict management
Influence of personality on conflict management
Accommodating personality: skills, characteristics and needs
Competitive personality: skills, characteristics and needs
Avoidant personality: skills, characteristics and needs
Cooperative personality: skills, characteristics and needs
Elements of conflict management
2. Negotiation and cooperation
Barriers to negotiation
Rigid positions
Becoming a negotiator
Skills for negotiating effectively
Being a good listener
The mathematical formula of negotiation
€ 140.00

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