Conflict dynamics and coping mechanisms

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

32m

Level:

Intermediate

Trainer:

Mr. Mirco Turco

Notes

Goals:

Understanding the nature and dynamics of conflict. Recognising the negative effects of conflicts from a psychological, physical, and behavioural perspective. Identifying offensive behaviours at work and learning the coping mechanisms and self-protection responses. Adopting effective communication in negotiation strategies and respecting other people's positions.

Plan:

1. Conflict dynamics
Contrasts
Ambivalence
Fear of being punished
Guilt
Atonement
2. Coping mechanisms
Conflict management and counteracting mechanisms
Negative effects of conflict at work
Offensive behaviour
Self-protection responses
Respect one's own position and that of others
Negotiating
€ 140.00

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