Negotiator skills for effective conflict management

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

40m

Level:

Basic

Notes

Goals:

Knowing how to distinguish the different leadership (visionary, coach, affiliative, democratic, pacesetter, authoritarian) in conflict management. Analyze the tools for prevention and effective management of critical issues. Acquire specialist mediation and negotiation skills such as communication skills, emotional awareness, self-control, flexibility and stress management.

Plan:

1. Prevention and management of conflict
Leadership and conflict
Leadership styles in conflict management
Situational leadership
Conflict prevention tools
Conflict management tools
2. Skills of the mediator and negotiator
Conflict management skills
Mediation
Communication skills
Emotional awareness
Self-control
Stress management
€ 140.00

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