Strategic problem solving

Area:

Cognitive Area

Expertise:

Problem solving

Duration:

1h 20m

Level:

Intermediate

Teacher:

Dr. Renato Votta

Notes

Goals:

Analyze the different factors that influence the response pattern to critical situations. Know the various approaches (experiential; logical; creative) related to managing and solving problems. Acquire analysis tools and develop the five phases of the mental and operational process of strategic problem solving. Investigate the contents of the TPN analysis and the Matrix analysis technique.

Plan:

1. Principles and tools
What is a problem
Factors that influence the organizational response pattern to critical situations
Experiential approach: advantages and disadvantages
Logical approach: advantages and disadvantages
Creative approach: advantages and disadvantages
2. Mental and operational process: the five phases
Problem solving & decision making process
Definition of problem solving
TPN analysis technique
TPN analysis: the method
Matrix analysis technique
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