Understanding the work context

Area:

Cognitive Area

Expertise:

Context awareness and innovation orientation

Duration:

42m

Level:

Basic

Trainer:

Mr. Renato Votta

Notes

Goals:

Understanding the rules and procedures of the context in which the work activity takes place. Having clear tasks and expectations and define operational strategies to improve full understanding. Correctly recognizing interlocutors within your work context. Being able to adapt to changing situations in activities and procedures if required.

Plan:

1. WORK CONTEXT, DUTIES AND EXPECTATIONS
Understanding the rules and procedures of the context in which the work activity takes place
Context awareness
Application of procedures
Operational strategies to develop understanding of internal rules and procedures
Benefits for the organization and for the employee
Understanding tasks and having clear expectations
Role expectations
Definition of tasks
Communication
Role within the team
Operational strategies to improve full understanding of duties and expectations
Benefits for the organization and for the employee
2. RECOGNIZE THE RIGHT STAKEHOLDERS AND SHOW ADAPTABILITY
Correctly recognizing interlocutors within your own context of reference
Identification of interlocutors
Operational suggestions
Multi-channel communication
Active listening
Asking appropriate questions
Analysing the situation
Ability to adapt to changing situations in activities and procedures if required
Openness to change
Mental agility
Continuous learning
Effective communication
Importance of adaptive capacity
Benefits for the organization and for the employee
€ 140.00

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