Creative thinking

Area:

Cognitive Area

Expertise:

Problem solving

Duration:

42m

Level:

Intermediate

Teacher:

Dr. Renato Votta

Notes

Goals:

Know the phases of active listening. Know what the “5 whys” technique consists of. Know the cause-effect technique and Ishikawa theory. Analyze the possible causes of the problems and know how to read the relevant summary graph. Learn the Brainstorming technique and its rules in order to generate the options necessary for defining the related decision-making strategies.

Plan:

1. Active listening management: the three phases
Active listening
“5 Whys” technique
Cause-effect technique
Ishikawa theory
Possible causes of a problem: graph
2. Brainstorming
Generate options
Brainstorming Rules
Decision-making strategies
Examples of criteria
Evaluate options and sort
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