Creative thinking

Area:

Cognitive Area

Expertise:

Problem solving

Duration:

42m

Level:

Intermediate

Trainer:

Mr. Renato Votta

Notes

Goals:

Understanding the stages of active listening. Understanding what the "5 Whys" technique entails. Understanding the cause-effect technique and Ishikawa's theory. Analysing the possible causes of problems and being able to read the related summary graph. Learning the brainstorming technique and its rules in order to generate the options needed to define the relevant decision-making strategies.

Plan:

1. The three steps of active listening management
Active listening
The “5 Whys” technique
Cause-effect technique
Ishikawa theory
A graph about the possible causes of a problem
2. Brainstorming technique
How to generate options
Brainstorming rules
Decision-making strategies
Criteria examples
Evaluating options and sorting
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