1. NEW PRIORITIES REQUIRE MAJOR CHANGES
Dimensions of change
Change and control
Key factors
Relevance of the change
Reaction to change
Assimilation capacity
Macro and micro change
Process of change
Transition and suffering
Burning platformer
Reaction times
Price for a missed opportunity
Price for not solving a problem
Suffering and remedy
Pain management
2. PROCESS OF CHANGE, ROLES AND PHASES
Roles in change
Problem and opportunity
Relationships between roles
Initiating sponsors
Sponsors supporters
Rhetoric of change
Black holes
Sponsors
Agents
Target
Resistance to change and Commitment
Resistance to change
Response to a negative change
Response to positive change
Commitment
Get Commitment
Planning cultural change
Change and culture
Create synergy
Resilience
Characteristics of resilience
Synergistic relationship
Transition risk factors
Present state and desired state