Understand and solve problems

Area:

Cognitive Area

Expertise:

Problem solving

Duration:

28m

Level:

Basic

Notes

Goals:

Recognize critical and problematic situations at work. Gather useful information to better understand the problem. Identify a possible practical solution to the critical issues. Know the “How to make the situation even worse” technique. Be timely in communicating the problem and the concrete solution hypotheses. Know the “Fixing the Shot” technique.

Plan:

1. RECOGNIZE CRITICAL SITUATIONS AND UNDERSTAND THE PROBLEM
Recognize critical situations in the workplace
Recognize relevant issues at work
What is a problem
Analytical skills
Attitudes and variables to deal with problems
Define the problem
Gather useful information to better understand the problem
Collection of data and information
Decision-making skills
Research information and goals
2. IDENTIFY THE PROBLEM SOLUTION HYPOTHESES
Identify a possible practical solution to the problem
Range of solutions
Choice of an operational solution
“How to make the situation even worse” technique
Motivational lever
Timeliness in communicating the problem
Identification of possible solution hypotheses
Communication and circulation of communication
Sharing
“Adjusting the shot” technique
Hypothesis check of the solution
Verification checklist
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