Learn the main problem definition and analysis techniques. Be aware that problem-solving skills constitute cognitive soft skills. Identify the types and phases of problem solving, starting from the clear identification...

Know the differences between vertical thinking and lateral thinking and between a systemic rational approach and a creative intuitive approach. Develop the skills necessary to solve problems in an alternative and innovative way. Activate a creative and open approach to ...

Recognize critical and problematic situations at work. Gather useful information to better understand the problem. Identify a possible practical solution to the critical issues. Know the “How to make the situation even worse” technique. Being stormy...

Deepen your knowledge of the “Six Hats Method”. Develop the specialist skills necessary for the development and activation of an intuitive and creative approach to resolving critical issues. Know the strategic problem solving method. Knowing what I know...

Learn the main problem solving techniques to make decisions aimed at solving the problem. Learn to analyze and address critical issues in a constructive and effective way. Know what mind maps are and what they are for. Specialist focus is dedicated...

Know technical tools and potential of outplacement. Discover the advantages for the organization and the worker. Analyze the contents of personal, professional and relational profiles. Knowing how to use skills assessment tools in the field of reintegration...

Know the concept of resonance. Know what the fundamental components of emotional intelligence are. Learn the characteristics of the emotionally intelligent leader. Analyze the tools for enhancing empathy in relationships with colleagues and collaborators...

Learn about the relationship between emotional intelligence, self-awareness and self-control. Know what empathy is and learn to develop it with others. Improve the effectiveness of your communication, recognizing and managing the axioms in relation to the various aspects of the...

Improve the effectiveness of your communication, recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (CNV) and the main listening techniques. Master the knowledge of...

Distinguish between team building and team working. Know the characteristics, transversal skills and advantages of teamwork, oriented towards common, clear and defined objectives. Knowing how to recognize the various profiles of team leaders. Knowing the components of emotional intelligence...

Generate effectiveness at the end of meetings. Strengthen the group's cohesion and resolve differences. Know the types of feedback in communication and relational fields and verify their effects on colleagues and collaborators. Working towards a targeted approach to the cost...

Know the causes of the conflict. Analyze the phases, the indicators that detect conflicting behaviors and the possible contrasting responses. Learn the characteristics of the logic underlying the management of critical issues (win-win and win-lose). Use the tools...

Knowing how to recognize a conflict and the main verbal and non-verbal indicators by which it manifests itself. Analyze obstacles to teamwork. Learn the risks deriving from conflict situations and the consequences of failing to resolve critical issues. Recognize...

Knowing how to distinguish the different leadership styles (visionary, coach, affiliative, democratic, pacesetter, authoritarian) in conflict management. Analyze the tools for prevention and effective management of critical issues. Acquire specialist mediation skills...

Acquire practical tools for accurate and precise planning and management of meetings. Know how to distinguish the different types of meetings. Know how to conduct a meeting according to precision standards, as well as the advantages that derive from it thanks to...