Learning the main techniques for defining and analysing problems. Being aware that problem-solving skills are transversal cognitive competencies. Identifying the types and phases of problem solving, starting from the clear identification...

Know the differences between vertical thinking and lateral thinking and between a systemic rational approach and a creative intuitive approach. Develop the skills necessary to solve problems in an alternative and innovative way. Activate a creative and open approach to ...

Recognize critical and problematic situations at work. Gather useful information to better understand the problem. Identify a possible practical solution to the critical issues. Know the “How to make the situation even worse” technique. Being stormy...

Deepen your knowledge of the “Six Hats Method”. Develop the specialist skills necessary for the development and activation of an intuitive and creative approach to resolving critical issues. Know the strategic problem solving method. Knowing what I know...

Learning the main problem-solving techniques to make decisions aimed at resolving issues. Learning how to analyse and address problems in a constructive and effective way. Understanding mind mapping and its purpose. A specialised focus is dedicated...

Understanding the technical tools and potential of outplacement. Discovering its benefit for both the organisation and the employee. Analysing the contents of personal, professional and relational profiles. Being able to use skill assessment tools within the context of reinstatement...

Understanding the concept of resonance and the key elements of emotional intelligence. Learning the characteristics of an emotionally intelligent leader. Analysing the tools to enhance empathy in relationships with colleagues and collaborators...

Learning about the relationship among emotional intelligence, self-awareness and self-control. Understanding empathy and learning how to develop it with others. Improving communication effectiveness, recognising and managing axioms related to the various aspects of...

Improve the effectiveness of your communication, recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (CNV) and the main listening techniques. Master the knowledge of...

Distinguish between team building and team working. Know the characteristics, transversal skills and advantages of teamwork, oriented towards common, clear and defined objectives. Knowing how to recognize the various profiles of team leaders. Knowing the components of emotional intelligence...

Generating effectiveness at the end of meetings. Strengthening group cohesion and smoothing out differences. Understanding the types of feedback in communication and relational contexts and checking their effects on colleagues and collaborators. Working towards an approach focused on...

Know the causes of the conflict. Analyze the phases, the indicators that detect conflicting behaviors and the possible contrasting responses. Learn the characteristics of the logic underlying the management of critical issues (win-win and win-lose). Use the tools...

Being able to recognize a conflict and its main verbal and non-verbal indicators. Analysing obstacles to teamwork. Learning the risks arising from conflicts and the consequences of failing to resolve critical issues. Recognizing...

Being able to distinguish between the different leadership styles (visionary, coach, affiliative, democratic, pacesetting, commanding) in conflict management. Analysing tools for preventing and managing critical issues effectively. Acquiring specialized mediation skills...

Acquire practical tools for accurate and precise planning and management of meetings. Know how to distinguish the different types of meetings. Know how to conduct a meeting according to precision standards, as well as the advantages that derive from it thanks to...