Mr. Mirco Turco

Work and Organizational Psychologist; Expert in Organizational Wellbeing, Skills Balance and Individual Orientation Profile; Trainer and consultant in management, soft skills, organizational behavior and remote working; Trainer; Author of publications on the subject; Trainer at PA360 Training on skills (www.thebestskills.com)

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Cognitive Area
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Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Goal orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Level:
Basic
Intermediate
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Online courses:

Contributing to collective work, sharing information and maintaning positive relationships

Contributing to collective work, sharing information and maintaning positive relationships

Contributing to collective work and collaborating. Sharing useful information for work and for achieving goals. Integrating with others while maintaining positive relationships with colleagues and managers. Keeping the dialogue open even in the face of differing...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
32m
Level:
Basic
Build a positive climate and reduce conflicts

Build a positive climate and reduce conflicts

Actively participate in work with colleagues, contributing to the achievement of common objectives. Recognize the skills, strengths and abilities of others and express public appreciation. Contribute to building a positive work climate, based on...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
34m
Level:
Intermediate
Excellence Team Building

Excellence Team Building

Create an identity and a system of common values. Acquire effective tools to build and manage an excellent team. Acquire a mindset of constant growth and self-improvement. Working with strong internal human and professional values, characterized by...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
46m
Level:
Advanced
Enneagram as a strategic tool in the workplace

Enneagram as a strategic tool in the workplace

Analyze the Enneagram, a strategic tool for knowledge and development within all organizations, public and private. Knowing how to distinguish the various types of human personality in a timely and analytical manner. Know the characteristics of the main...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 8m
Level:
Advanced
Value the work of colleagues and promote synergies

Value the work of colleagues and promote synergies

Promoting everyone's participation in achieving shared goals. Encouraging the contribution of colleagues and valuing their input to collective work. Seeking and fostering synergies to find solutions, through the active involvement and cooperation...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
30m
Level:
Advanced
Understand and satisfy the needs of the customer-user

Understand and satisfy the needs of the customer-user

Understand and demonstrate attention to the needs of customers and/or users, both internal and external. Ask questions to better understand the needs of customers and users and meet expectations, providing adequate and timely responses. Develop the ability to act...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Basic
User orientation and impact of communication

User orientation and impact of communication

Implementing a user orientation approach and customer experience. Developing the ability to provide problem-solving information. Analysing the dynamics and impact of communication and its effects, including temporal ones, related to the provision of services...
Area:
Relational Area
Expertise:
Service orientation
Duration:
42m
Level:
Basic
Optimising customer experience

Optimising customer experience

Building connections and showing openness to dialogue through active listening and relationship management. Developing and reaching an agreement on solutions in line with expectations and satisfaction parameters. Taking care of and optimising...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Intermediate
Service quality orientation

Service quality orientation

Analyze the strategic factors necessary to offer adequate services to users. Know how to effectively manage conversations with users. Implement the customer orientation approach and related relationship strategies. Analyze the behavioral checklist...
Area:
Relational Area
Expertise:
Service orientation
Duration:
1h 8m
Level:
Intermediate
Tools for monitoring and improving the quality of services

Tools for monitoring and improving the quality of services

Understanding and anticipating the needs and requirements of customers/users, empathising with them. Striving to find suitable and tailored solutions to meet their needs. Monitoring perceived quality by checking satisfaction levels with the service...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Advanced
Conflict dynamics and coping mechanisms

Conflict dynamics and coping mechanisms

Understanding the nature and dynamics of conflict. Recognising the negative effects of conflicts from a psychological, physical, and behavioural perspective. Identifying offensive behaviours at work and learning the coping mechanisms and...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
32m
Level:
Intermediate
Conflict management and negotiation skills

Conflict management and negotiation skills

Understanding the different types of personalities and recognising their impact on conflict management abilities. Adopting an approach aimed at resolving conflicts with strategic communication and negotiation. Analysing conflict management tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
39m
Level:
Intermediate
Phrases and behaviors in strategic negotiation

Phrases and behaviors in strategic negotiation

Implement negotiation strategies through cooperation, empathy and emotional control. Know the dimensions of an effective negotiation. Know what are the prohibited attitudes and the words that deny the premises for a good negotiation. Aspire to...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
44m
Level:
Intermediate
Recognizing the impacts of cognitive biases at work

Recognizing the impacts of cognitive biases at work

Know what unconscious biases are and be aware that they can fuel the creation of stereotypes and prejudices in the working and organizational world. Learn about the impacts of cognitive biases on work, including decision making, team dynamics, leadership and…
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
33m
Level:
Basic
Stalking and cyberstalking

Stalking and cyberstalking

Understanding the etymology and essential content of stalking and cyberstalking, noting the related differences. Analysing the manifestations of stalking and intrusive and controlling behaviours. Discovering the manifestations of cyberstalking and planning...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
24m
Level:
Basic
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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