Dr. Mirco Turco

Work and Organizational Psychologist; Expert in Organizational Wellbeing, Skills Balance and Individual Orientation Profile; Trainer and consultant in management, soft skills, organizational behavior and smart working; Trainers; Author of publications on the subject; PA360 Training on skills teacher (www.thebestskills.com)

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Expertise:
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Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
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Coaching
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Web and social media
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Online courses:

Contribute to common work, sharing information and positive relationships

Contribute to common work, sharing information and positive relationships

Provide a contribution to the common work and collaborate together. Share information useful for work and achieving objectives. Integrate with others, maintaining positive relationships with colleagues and managers. Maintaining dialogue even in the face of differences...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
32m
Level:
Basic
Build a positive climate and reduce conflicts

Build a positive climate and reduce conflicts

Actively participate in work with colleagues, contributing to the achievement of common objectives. Recognize the skills, strengths and abilities of others and express public appreciation. Contribute to building a positive work climate, based on...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
35m
Level:
Intermediate
Excellence Team Building

Excellence Team Building

Create an identity and a system of common values. Acquire effective tools to build and manage an excellent team. Acquire a mindset of constant growth and self-improvement. Working with strong internal human and professional values, characterized by...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
48m
Level:
Advanced
Enneagram as a strategic tool in the workplace

Enneagram as a strategic tool in the workplace

Analyze the Enneagram, a strategic tool for knowledge and development within all organizations, public and private. Knowing how to distinguish the various types of human personality in a timely and analytical manner. Know the characteristics of the main...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
1h 9m
Level:
Advanced
Enhance the work of colleagues and promote synergies

Enhance the work of colleagues and promote synergies

Promote everyone's participation in achieving shared objectives. Encourage the contribution of colleagues and enhance their contribution to common work. Search for and promote synergies to identify joint solutions, through active involvement and cooperation...
Area:
Relational Area
Expertise:
Teamwork and collaboration
Duration:
30m
Level:
Advanced
Understand and satisfy the needs of the customer-user

Understand and satisfy the needs of the customer-user

Understand and demonstrate attention to the needs of customers and/or users, both internal and external. Ask questions to better understand the needs of customers and users and meet expectations, providing adequate and timely responses. Develop the ability to act...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Basic
User orientation and impact of communication

User orientation and impact of communication

Implement the user orientation approach and customer experience. Develop the ability to provide problem-solving information. Analyze the dynamics and impact of communication and its effects, including temporal ones, related to the provision of services...
Area:
Relational Area
Expertise:
Service orientation
Duration:
44m
Level:
Basic
Optimize the customer experience

Optimize the customer experience

Understand the needs and wants of customers/users. Create moments of contact and show availability for dialogue through active listening and relationship management. Develop and agree on solutions in line with expectations and satisfaction parameters. Treat and obtain...
Area:
Relational Area
Expertise:
Service orientation
Duration:
31m
Level:
Intermediate
Service quality orientation

Service quality orientation

Analyze the strategic factors necessary to offer adequate services to users. Know how to effectively manage conversations with users. Implement the customer orientation approach and related relationship strategies. Analyze the behavioral checklist...
Area:
Relational Area
Expertise:
Service orientation
Duration:
1h 8m
Level:
Intermediate
Tools to monitor and improve the quality of services

Tools to monitor and improve the quality of services

Understand and anticipate the needs and requirements of customers/users, identifying with their situation. Work to find adequate and personalized solutions to meet needs. Monitor perceived quality, verifying the degree of satisfaction with the service...
Area:
Relational Area
Expertise:
Service orientation
Duration:
30m
Level:
Advanced
Conflict dynamics and reaction mechanisms

Conflict dynamics and reaction mechanisms

Know the nature and dynamics of conflict. Know what the negative effects of conflict situations are from a psychological, physical and behavioral perspective. Identify offensive behaviors in the workplace and know the reaction mechanisms and responses...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
32m
Level:
Intermediate
Conflict management and negotiation skills

Conflict management and negotiation skills

Know the different types of personalities and know that they influence the ability to manage conflicts. Acquire an approach aimed at resolving conflict with strategic communication and negotiation. Analyze conflict management tools...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
40m
Level:
Intermediate
Phrases and behaviors in strategic negotiation

Phrases and behaviors in strategic negotiation

Implement negotiation strategies through cooperation, empathy and emotional control. Know the dimensions of an effective negotiation. Know what are the prohibited attitudes and the words that deny the premises for a good negotiation. Aspire to...
Area:
Relational Area
Expertise:
Conflict management and negotiation
Duration:
44m
Level:
Intermediate
Recognizing the impacts of cognitive biases at work

Recognizing the impacts of cognitive biases at work

Know what unconscious biases are and be aware that they can fuel the creation of stereotypes and prejudices in the working and organizational world. Learn about the impacts of cognitive biases on work, including decision making, team dynamics, leadership and…
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
34m
Level:
Basic
Stalking and cyberstalking

Stalking and cyberstalking

Know the etymology and essential contents of stalking and cyberstalking, noting the related differences. Analyze the manifestations of stalking and intrusive and controlling behaviors. Discover the manifestations of cyberstalking and hypothesize co...
Area:
Relational Area
Expertise:
Diversity, equity and inclusion
Duration:
25m
Level:
Basic
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from the Public Administrations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Employees, consultants, trainees
  • All those who intend to develop managerial, executive and leadership skills
  • Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills


Here are 30 good reasons to participate
in FAD Soft & Life skills courses!

  • Digital “Open badge” certificates of participation, certified with blockchain technology
  • "Soft skills badges" of participation and profit, compliant with the 1EDTECH technological standard and valid internationally, certified with blockchain technology and divided into 3 evaluation bands (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any location
  • Teaching materials (slide extracts)
  • Customer
  • Final Tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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