Recognizing conflict

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

38m

Level:

Basic

Notes

Goals:

Being able to recognize a conflict and its main verbal and non-verbal indicators. Analysing obstacles to teamwork. Learning the risks arising from conflicts and the consequences of failing to resolve critical issues. Recognizing the characteristics of constructive and destructive conflict, in order to develop an effective approach to problem solving .

Plan:

1. Origins and indicators of conflict
Teamwork and obstacles
Verbal and non-verbal indicators
Cooperation and competition
Benefits and risks of cooperation
Benefits and risks of collaboration
2. Stages and types of conflict
Risks arising from conflicts
Consequences of failing to resolve conflict
Characteristics of constructive conflict
Characteristics of destructive conflict
Insoluble conflict
€ 140.00

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