Effective feedback

Area:

Management Area

Expertise:

Employee development, feedback and delegation

Duration:

1h 8m

Level:

Intermediate

Notes

Goals:

Understand the importance of giving and asking for feedback. Modulate your communication in order to produce effective and constructive feedback at work. Know the rules for providing negative but improving feedback. focus concerns the examination of many examples of feedback, both positive and negative, aimed at the acquisition of specialized techniques in the communication and relational fields.

Plan:

1. COMMUNICATION AND FEEDBACK
Give feedback through communication
Communication channels
Verbal communication
Intrapersonal communication
Interpersonal communication
Communication in small groups
Public communication
Paraverbal communication
Tone
Volume
Rhythm
Timbre of the voice
Pauses
Prosody
Non-verbal communication
Kinesic system
Facial mimicry
Gestures
Posture
Proxemics
How to manage contact between people: haptic system
2. CHARACTERISTICS OF EFFECTIVE FEEDBACK
Characteristics of effective feedback
How to make feedback effective
Ineffective feedback
Feedback in the workplace
Who can give feedback
Who to give feedback to
Feedback and question of form
Benefits
Abandon judgment and give feedback
Constructive feedback
How to behave in constructive feedback
Effects
Internal and external locus of control
Feedback and positive thinking
Strengths and false myths
Practical examples of positive, negative and improving feedback
Positive and negative feedback on behaviors
Positive and negative feedback on career paths
Positive and negative feedback on reputation
Positive and negative feedback from third parties
Reports on suspicion of a personal problem: positive and negative feedback
€ 140.00

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