1. CHANGE MANAGEMENT AND CHANGE MANAGEMENT
Individual Change management models
Change management and transition
Kurt Lewin model
Three-stage perception of change
Kübler-Ross model
Individual reactions to change
Phases of the change process
Establish a sense of urgency
Building the coalition
Develop vision and strategy
Communicate the vision
Motivate to action
Value small victories
Consolidate successes
Institutionalize change
2. SKILLS OF THE CHANGE AND INNOVATION MANAGER
Skills of the change manager
Redefining culture
New psychological contract
Communication of the vision
Focal event
Social support
Instrumental support and emotional support
Internal locus of control
Emotional intelligence