Mapping, indicators and process reengineering

Area:

Management Area

Expertise:

Process management

Duration:

1h 3m

Level:

Advanced

Notes

Goals:

Distinguish between Business Process Analysis and Business Process Management . business processes . Know what process mapping is for and know the related indicators. Explore examples of process analysis and reengineering to understand their application in public and private organizations.

Plan:

1. BUSINESS PROCESS
Process analysis
Definition of Business Process Analysis (BPA)
Difference between business process and business process analysis
Tools and methodologies used for the analysis
What is Business Process Management (BPM)
BPM objectives
business processes
BPM suite : schema
Is process logic necessary?
Case study: Cisco
Case history analysis
2. MAPPING, INDICATORS AND REENGINEERING OF PROCESSES
Process mapping and reengineering
Business Process Model and Notation (BPMN)
Graphical notation for process mapping
Aims and objectives of process mapping
Process mapping: scheme
Main elements of BPMN
Concrete examples of process analysis and reengineering
Staff evaluation: process diagram
Establishment of a university doctorate
Instruments
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