Performance measurement indicators and KPI methodology

Area:

Management Area

Expertise:

Performance evaluation

Duration:

24m

Level:

Advanced

Notes

Goals:

Analyze the function of KPIs ( Key performance indicators ) and the ways in which the indicators are used to measure the performance of performances and processes. performance indicators . Examine, in detail, the indicator scheme (general, cost, quality, service) and the KPI methodology.

Plan:

PERFORMANCE INDICATORS
Usefulness and characteristics of the indicators
Performance measurement system
Planning and control system
What are KPIs ( Key performance indicators )
Definitions
Usefulness of indicators
Measurement of results and improvement of performance
Characteristics of the measurement and control system
Measurements of indicators
Cost measures
Time measurements
Quality measures
Cost, service and quality
Effectiveness and efficiency
2. SCHEME OF INDICATORS AND KPI METHODOLOGY
KPI diagram
Function of the Key performance indicators
Performance measurement of business processes
Analytical diagram of KPI indicators
General KPIs
Cost KPIs
Quality KPIs
Service KPIs
KPI Glossary
KPI methodology
Selection of processes to control
Identification of KPIs
Refinement of indicators
Robustness check
Dimensional analysis
Refinement of requirements
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