Advanced feedback

Area:

Management Area

Expertise:

Employee development, feedback and delegation

Duration:

35m

Level:

Advanced

Teacher:

Dr. Renato Votta

Notes

Goals:

Analyze the specific characteristics and benefits of feedback. Pay particular attention to the language used in feedback. Analyze concrete cases of positive and negative feedback. If necessary, modify sentences and words, in order to make the feedback more effective. Acquire suggestions for conducting the feedback interview and know its phases in detail.

Plan:

1. FEATURES AND BENEFITS OF FEEDBACK
Benefits of feedback
Performance Appraisal
Performance evaluation
Performance Management
Feed forward
Specific characteristics of feedback
What happens to those who give feedback?
Positive feedback hypothesis
Negative feedback hypothesis
Feeling comfortable or uncomfortable with feedback
Examines four specific cases
Focus: language in feedback
Practice: How to edit words and phrases in feedback
2. PHASES AND RULES OF THE FEEDBACK INTERVIEW
Useful tips for conducting the feedback interview
Phases of a feedback interview
Hospitality
Sharing of the purposes of the interview
Returning feedback
Collection of comments
Closure
Debriefing activities
Questions to ask at the end of the feedback interview in order to verify its effectiveness
€ 140.00

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