Social emotional intelligence

Area:

Emotional Area

Expertise:

Management of emotions

Duration:

1h 2m

Level:

Intermediate

Teacher:

Dr. Renato Votta

Notes

Goals:

Know the concept of social emotional intelligence and know what emotions are for. Develop the ability to recognize the emotions of others and actively listen. Generate working and personal relationships based on trust. Check the level of knowledge regarding feedback and feed-forward, combined with the three levels of communication (confirmatory, exchange and generative).

Plan:

1. Social emotional intelligence
What are emotions for?
Recognize the emotions of others
Personal relationships before work
Availability to tell the story
I listen, I listen and I listen some more
2. Feedback and communication levels
Feed-forward and feedback
Building trust
Confirmatory communication
Exchange communication
Generative communication
€ 140.00

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