1. IMPACTS OF DIGITALIZATION ON BODIES, COMPANIES AND THEIR USERS AND CUSTOMERS
Understand the importance and impacts of digitalization processes for the organization
Understanding of digitalization processes
Understanding the benefits
Internal impacts
External impacts
Active participation
Collaboration
Awareness of risks and challenges
Promotion of a digital culture
Understand the importance and impacts of digitalization processes for customers and users
Impact and benefits of technologies for internal users of PAs and companies
Automation of internal processes
Simplified access to data
Simplification of internal procedures
Improved efficiency and productivity
Training and development
Increased employee satisfaction
Ease of access to services
Reduction of waiting times
Saving time and money
Transparency and responsibility
Impact and benefits of technologies on companies' external customers
Improved customer experience
Convenience in purchasing and interaction
Customization of offers
Identify tools and technological solutions useful for improving efficiency and optimizing processes
Question usual ways of working
Process identification
Analysis of inefficiencies
Search for technological solutions
Evaluation of available options
Implementation planning
Testing and evaluation
Technology use
Continuous monitoring and optimization
Adaptation of working methods
Feedback and improvement
Technologies, software and tools that could facilitate the impact on internal users
Document Management Systems (DMS)
Business Process Management (BPM) Systems
Human Resource Management Systems (HRMS)
Communication and collaboration software
Robotic Process Automation (RPA) Systems
Electronic Document Management Systems (EDMS)
Data analysis systems
E-learning course platforms
Digital signature solutions
Identity Management Systems (IAM)
Platforms for participation and citizen involvement
Cyber security solutions
Cloud computing
Information technologies that could facilitate the impact on external users
Cloud computing
Internet of Things (IoT)
Artificial intelligence (AI) and machine learning (machine learning)
Blockchain
5G networks
Software that could facilitate the impact on external users
Document Management Systems (DMS)
Business Process Automation (BPM) Software
Data analysis software
E-learning course platforms
Robotic Process Automation (RPA) Systems
Digital signature software
Project management systems
Cyber security software
2. PROMOTE TECHNOLOGICAL INNOVATION AND ENCOURAGE COLLEAGUES
Promote innovations to be implemented
Identification of potential innovations
Enhancement of future benefits
Effective communication
Stakeholder involvement
Demonstrations and tests
Creating a shared vision
Advocacy
Evaluation of social and ethical impacts
Encourage colleagues to adopt tools and new ways of working
Identification of new technologies
Communication of benefits
Raising awareness
Practical demonstration
Support and training
Respect for resistance
Creating a positive environment
Feedback and continuous improvement
Leadership and guidance
Measuring results
