Clustering interlocutors for successful negotiation

Area:

Relational Area

Expertise:

Conflict management and negotiation

Duration:

24m

Level:

Basic

Notes

Goals:

Providing knowledge tools and useful information for building the relationship with interlocutors. Developing the ability to adapt one's style and implementing assertiveness and expressiveness in relationships with others. Identifying the profiles of interlocutors to better prevent conflicts. Identifying "typical personality" clusters and understanding their purpose.

Plan:

1. Focus on the interlocutor
Getting to know the interlocutor
Adapting one's own style
Useful information for building the relationship
Attitudes and degree of expressiveness
Emotional control
2. Clustering the interlocutor
Identifying the profiles of interlocutors
Purposes of clusters
Exercise: identification of “typical personality” clusters
Identifying names ( clusters )
Communication and interpersonal difficulties
€ 140.00

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