KPI and multisource feedback

Area:

Management Area

Expertise:

Performance evaluation

Duration:

50m

Level:

Basic

Trainer:

Management Area Dr. Antonella Costigliola

Trainer:

Mrs. Antonella Costigliola

Notes

Goals:

performance evaluation tools related to working towards objectives. Deepen the dynamics of Multi-Source-Feedback (MSF) , an innovative process that complements the traditional evaluation system. Analyze performance evaluation methods and types of objectives, together with related key performance indicators ( KPIs).

Plan:

1. ASSESSMENT TOOLS AND METHODS

Work towards objectives and evaluate performance

Timings

Evaluate performance

Assessed and evaluator

Traditional evaluation: the direct manager

Innovative evaluation: Multi-Source-Feedback (MSF)

360-degree feedback and additional sources of evaluation

Global staff evaluation method

Check the strengths and weaknesses of your collaborators

2. PERFORMANCE EVALUATION

Performance evaluation methods

Evaluation for results

Evaluation for behaviors/skills

Mixed rating

Types of objectives in performance evaluation

Quantitative objectives

Qualitative objectives

Importance of Key Performance Indicators ( KPIs)

KPIs and SMART objectives

KPIs and organizational behaviors

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Target audience

Private and public employees of all roles and professional profiles
Managers, directors, executives, middle managers, officials, team leaders
New hires from private companies and public administrations
Employees, consultants, trainees
Students, unemployed, jobseekers

People who want to prepare effectively for job interviews in the private sector

All those who intend to develop managerial, executive and leadership skills
Anyone who intends to develop transversal skills (cognitive, emotional, relational, achievement, management, organisational and managerial skills) useful in work, school, family, social relationships and life in general

People who intend to participate in competitions and selections in the public sector

Goals

Develop cognitive, emotional, relational, achievement, management, organisational and managerial skills

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