KPIs and multisource feedback

Area:

Management Area

Expertise:

Performance evaluation

Duration:

50m

Level:

Basic

Notes

Goals:

performance evaluation tools related to working towards objectives. Deepen the dynamics of Multi-Source-Feedback (MSF) , an innovative process that complements the traditional evaluation system. Analyze performance evaluation methods and types of objectives, together with related key performance indicators ( KPIs).

Plan:

1. ASSESSMENT TOOLS AND METHODS
Work towards objectives and evaluate performance
Timings
Evaluate performance
Assessed and evaluator
Traditional evaluation: the direct manager
Innovative evaluation: Multi-Source-Feedback (MSF)
360-degree feedback and additional sources of evaluation
Global staff evaluation method
Check the strengths and weaknesses of your collaborators
2. PERFORMANCE EVALUATION
Performance evaluation methods
Evaluation for results
Evaluation for behaviors/skills
Mixed rating
Types of objectives in performance evaluation
Quantitative objectives
Qualitative objectives
Importance of Key Performance Indicators ( KPIs)
KPIs and SMART objectives
KPIs and organizational behaviors
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