1. DEDICATION AND ENTHUSIASM TO THE SERVICE OF OBJECTIVES AND RESULTS
Go beyond what is required if necessary
Invest energy and commitment in the activities within your competence
Definition of dedication
Dedication concept
Contents and consequences of dedication
From enthusiasm to work success
Work beyond what is required in the best interests of your organization
Ensure the achievement of assigned objectives
Focus on the goals to be achieved
Characteristics of the person who intends to achieve objectives and results
Identify possible obstacles and impediments
Stop complaining
Achieve results even in the face of difficulty
2. OVERCOME OBSTACLES, PERSEVERE, IMPROVE
Persevere in achieving the result
Keep commitments beyond obstacles and difficulties
Behaviors to adopt to overcome obstacles
Behaviors not to be adopted to overcome obstacles
Adequate reactions vs. inadequate reactions
Perseverance and resilience
What to do in case of difficulty?
Feasibility plan
Work towards the constant improvement of performance standards
Kaizen : continuous improvement
Essential elements of the orientation to constantly improve
Adequate and inadequate reactions
Continuous improvement and work
Improve personal performance standards
Awareness process and improvement plan
Verification checklist
