1. RECOGNIZE EMOTIONS AND CONTROL NEGATIVE REACTIONS
Recognize your emotional states
Know emotions
Factors and variables
Understanding emotions
Manage emotions with informed decisions
Emotions and consequences on working life
Manage stressful situations
Control your negative emotional reactions
Distress
Ability to deal with situations of pressure, difficulty, conflict, crisis or uncertainty
Reduce any negative impacts on performance and relationships
Operational techniques and suggestions
2. ASK FOR SUPPORT AND MAINTAIN THE RIGHT RELATIONAL DISTANCE
Ask for support in times of pressure, obstacles and difficulties, if necessary
Role of coping
Importance of resilience
Accept change
Create a support network
Maintain the right relational distance even in situations of emotional difficulty
Manage emotions effectively
Individual and organizational well-being
Operational strategies and techniques to preserve your emotional well-being
Maintain emotional distance
Manage emotions constructively and responsibly
Verification checklist