1. BE AWARE OF YOUR EMOTIONS
Demonstrate awareness of your emotions
Emotional intelligence and emotional awareness ( Goleman )
Ability to recognize one's emotions
Emotional self-awareness and effective management
Calibrate intensity and expression of emotions according to different situations
Social interactions and emotional intelligence
Contextualization and flexibility
Emotional stability
Emotional awareness techniques and operational suggestions
2. LIMIT THE NEGATIVE EFFECTS OF EMOTIONS IN CASE OF STRESS
Limit the negative impact of emotions on work in case of stress and pressure
Negative emotions in the workplace
Be pragmatic
Definition of priorities
Realistic goals
Delegation
Pauses
Strategies for containing the effects of negative emotions
Maintain positive relational methods even in the face of conflicts
What is conflict
Importance of Conflict management
Golden rules for having positive relationships in case of conflict/tension
Verification checklist