Deal with stress, tension and conflicts while maintaining calm, clarity and effectiveness

Area:

Emotional Area

Expertise:

Management of emotions

Duration:

34m

Level:

Advanced

Teacher:

Dr. Mirco Turco

Notes

Goals:

Understand the impact of your emotions on relationships and carrying out activities. Deal with uncertain or challenging situations while maintaining calm and clarity. Strive to maintain effective behavior and unchanged performance even in the presence of strong emotional loads or stress. Effectively manage relationships even in moments of tension, conflict or strong emotional involvement.

Plan:

1. IMPACT OF EMOTIONS ON WORK ACTIVITIES AND RELATIONSHIPS
Understand the impact of your emotions on relationships and work
Emotions and external impacts
Emotions and quality of relationships
Emotions and communication
Emotions and work performance
Empathy
Adaptation
Balance
Deal with uncertain or challenging situations while maintaining calm and clarity
Adaptability and flexibility
Appropriate reactions to uncertainty
Maintain calm and clarity through awareness and openness
2. ENSURE EFFECTIVE PERFORMANCE AND RELATIONSHIPS EVEN IN CASE OF STRESS, TENSION AND CONFLICT
Ensure effective behavior and work performance
Ability to cope with strong emotional burdens or stress
Effective behavior and stress, tension and conflict: rules
Operational guidelines
Manage relationships effectively even under stress
Relationships, tensions, conflicts and strong emotional involvement: rules
Strategic communication management
Negotiation and empathy
What to avoid
Verification checklist
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