1. MANAGE FEEDBACK INTERVIEWS
Communication and feedback
Purpose of feedback
Give precise feedback
Feedback management
Types of feedback
Effects of feedback on people
Personal sphere and work performance
Pay attention to words: what to say and what not to say
Feedback interview: characteristics and variables
Acceptance of feedback and ability to question oneself
2. EFFECTS OF CONSTRUCTIVE FEEDBACK AND INTERVIEW PHASES
Constructive feedback
Purpose of constructive feedback
Effects
Characteristics
Accepting feedback and recognizing your strengths and weaknesses
Accept feedback in order to correct any errors
Welcome feedback to form an opinion on your work
How to behave in the future starting from the analysis of the past
Possible errors in the definition of constructive feedback
Distortion factors
Impact of the role/task
Tendency to compare
Halo effect
Tendency to polarize on average values
Projection effect
Effect of prejudices
Feedback interviews
Feedback development interviews
Feedback management interviews
Development feedback
Direct feedback towards the constant search for areas of improvement
Promote the development of skills
Management feedback
Share results and methods
Motivate actions
Phases of the feedback interview
Convocation of the final interview: rules for the evaluator and the evaluated
Preparation of the final interview: rules for the evaluator and the evaluated
Conducting the final interview: rules for the evaluator and the evaluated
Closing of the final interview: rules for the evaluator and the evaluated
Interview simulation